Privacy Policy

We are committed to the online privacy of everyone who uses this site. This privacy statement has been written to give you a clear understanding of how our online data processing practices work and why we use them.

By using this website, you are consenting to the terms and conditions of use contained within this policy. If this policy is not acceptable to you, please do not use the Council’s website.

The use of terms “we”, “us”, “our”, “North Herts Council”, “NHDC” or “the Council” refers to North Hertfordshire District Council. The use of the term “partners” denotes businesses and other organisations who work closely with North Hertfordshire District Council to provide a service to the public. The term “you”, “user” or “website user” refers to any internet user visiting this website.

More about our corporate privacy notice and how we manage personal information.


A cookie is a file that holds a small amount of information, either in memory or on your hard disk, for use during your website visit. They provide a better browsing experience by offering the ability to remember user settings or preferences when visiting a site.

Cookies are not viruses – they cannot damage your computer, find out information about you or read any personal material kept on your hard drive.

This site uses cookies. They are only used where they are technically necessary (e.g. as part of our online forms or payments), offer a significantly better user experience, or help us to improve our website.

Some cookies are set when you first visit the site, others are set when you visit a specific page or service.

Cookies we use

NID __cfduid _ga _gat _gidGoogle AnalyticsGoogle Analytics cookies help us understand how our visitors engage with our website and report website usage statistics without personally identifying individual visitors to Google.Most Google users will have a preferences cookie called ‘NID’ in their browsers. A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information.

Data Protection

North Hertfordshire District Council is the sole owner of the information on this site. We will not sell, share or rent any information on the website to third parties in any way, unless it is stated on the web page at the point of collecting information from you, or it is outlined in this policy statement, or it is required by law.

All personal information collected on the website will be used only for the purpose of delivering the service for which the information was supplied. The information you provide will only be used by North Hertfordshire District Council and its employees in accordance with the Data Protection Act 2018. The information will not be given to any other organisation or individual except to the extent permitted by the Data Protection Act.

North Hertfordshire District Council may contact users in order to reply to the issues raised. We will retain all communications in order to produce statistical analysis reports on the comments received.

Read our full Data Protection Statement.


Access to all our user information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

The servers on which we store personally identifiable information are kept in a secure environment which is continually monitored and tested.

Notification of changes

From time to time it will be necessary to update this Privacy Policy. This is in order to ensure our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Any changes to the Privacy Policy will appear on this page.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify the users affected. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the Privacy Policy in force at the time the information was collected.

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